ase367 Responsible Gaming

What Responsible Gaming Means at ase367

Responsible gaming is straightforward: treat every session as entertainment with a fixed budget, not as a way to earn money or recover past losses. At ase367, we provide the tools to help you do that — but the most important decisions are yours.

Every feature on this page is available to all registered players on the ase367 platform, free of charge, at any time. Using them is a sign of good judgment, not weakness.

Age Policy and Verification

ase367 is strictly for players aged 18 and above. This is non-negotiable. We carry out identity checks (KYC) before processing any withdrawal, and we may request verification at account registration too.

Acceptable documents for age and identity verification include:

• National ID Card (NID)
• Passport
• Driving Licence

Our team reviews documents within 24 hours. If you believe an underage person has accessed your account, contact us immediately at [email protected]. We will freeze the account and investigate without delay.

Honest Self-Assessment

Before using any formal limit tool, it helps to be honest with yourself about your current habits. Ask yourself these questions and answer honestly:

• Am I spending more than I planned in a single session?
• Have I borrowed money or skipped a bill to fund my gaming?
• Do I feel irritable when I cannot play?
• Am I chasing losses — playing more to try to win back what I lost?
• Has gaming affected my sleep, work, or relationships?
• Have I hidden my gaming activity from family or friends?

If you answered yes to two or more of these, the sections below on limits and self-exclusion are particularly relevant to you. You do not need to reach a crisis point before using these tools.

Setting Your Own Limits

ase367 lets you set hard ceilings on what you spend and lose. These are applied at the account level, so they work across every game and every device — including the ase367 Android app.

Available Limit Types

Reductions to any limit take effect immediately. Increases require a cooling-off period as shown above — this is intentional, to prevent impulsive changes made during a losing streak.

To set or adjust a limit, log into your ase367 account, go to Account Settings → Responsible Gaming, and choose the limit type. Changes are confirmed by email to your registered address.

Taking a Break or Self-Excluding

Sometimes a limit is not enough and a full pause makes more sense. ase367 offers two options:

Cooling-Off Period

A temporary break of 24 hours, 7 days, or 30 days. During this period you cannot log in or deposit. Any active bonus will be paused and resumed when the period ends, subject to its remaining validity.

Self-Exclusion

A longer block of 6 months, 1 year, or permanent. Once activated, your ase367 account is locked and you will not receive any promotional emails or SMS. Reinstatement after a timed exclusion requires a written request to our support team, plus a 7-day reflection period before we process it.

How to Activate Either Option

1. 1

   Log in to your ase367 accountGo to Account Settings → Responsible Gaming → Self-Exclusion.

2. 2

   Choose your durationSelect cooling-off (24h / 7d / 30d) or self-exclusion (6m / 1y / permanent).

3. 3

   Confirm your choiceYou will be asked to re-enter your password and confirm by email. The lock takes effect within minutes.

4. 4

   Need help?If you cannot access your account to self-exclude, email [email protected] with the subject line "Self-Exclusion Request" and we will process it within 2 hours.

Recognising a Problem Early

Problem gambling rarely announces itself. It tends to escalate gradually. The clearest early indicators are:

• Spending more than you intended, session after session
• Thinking about gambling when you are doing other things
• Using bKash or Nagad transfers as a way to "just top up quickly"
• Feeling anxious or restless during time away from the app
• Lying to people close to you about how much you play or spend
• Gambling to escape stress, loneliness, or low mood — not for fun

Recognising these patterns early gives you the most options. The tools in the previous sections work best when used before the habit becomes compulsive, not after.

Where to Get Help in Bangladesh

If you feel your gaming is out of control, talking to someone outside the platform helps. The following organisations provide confidential support:

• Kaan Pete Roi — emotional support helpline operating in Bangladesh: 01779-554391
• National Mental Health Helpline (Bangladesh) — available via the National Institute of Mental Health (NIMH)
• Gamblers Anonymous — international self-help meetings available online at www.gamblersanonymous.org

These services are independent of ase367. You do not need to mention your ase367 account when you contact them.

ase367's Commitments to Players

Beyond providing the tools above, ase367 makes the following operating commitments:

• We do not market to players who have self-excluded or are under a cooling-off period.
• We do not send promotional offers to players who have set a zero deposit limit.
• We train our customer support staff to recognise and escalate responsible gaming concerns.
• We enforce a strict minimum age of 18 and verify identity before processing withdrawals.
• We will never pressure a player to increase their deposit limit or remove a self-exclusion.
• We review accounts flagged for unusual session lengths or rapid repeated deposits.

Our minimum deposit is ৳100 and minimum withdrawal is ৳1,000. These low thresholds are designed for recreational players managing small budgets, not for high-volume play.

Contact Our Responsible Gaming Team

Our support team is available 24/7 via Live Chat inside the ase367 app and website. For responsible gaming matters specifically, email is often clearer:

When you contact us about responsible gaming, your request is handled by a dedicated team member — not a general support agent. All correspondence is treated as confidential.